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Careers
Beginning Boutique is a fun and innovative place to work. Based in Brisbane, Australia, we are a super hard-working team that is growing exponentially. BB gives employees the opportunity to have a varied and exciting place to work while still being professional and experts in our field. Before you apply make sure you know that this is what you want to do and where you want to be.
Beginning Boutique is looking for some amazing people to join the team.
Please find the available job listings and internships below.
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Throwback to the year 2008, way back when online shopping wasn’t even a thing (can you believe that?!) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea to do just that! 15 years later, Beginning Boutique is the go-to online destination for all your weekend event needs! That’s right - if you’ve got a ticket to it, we’ve got an outfit for it!
Based in Brisbane, Australia, we’re looking for excellent people to join our expanding team. We love people who love what they do, push boundaries and strive for personal excellence. If this sounds appealing, then hey, hello, we’d totally love to meet you.What does this role involve:
As the Customer Care Representative, you will be responsible for chatting to our customers online and creating memorable and personalised experiences. If you love having fun conversations and helping to curate outfits, this role is for you. You will be the voice of the brand, interacting with customers, enquiries or questions about products, their orders + more!Responsibilities:
- Ability to genuinely connect with customers & provide an exceptional customer experience over a wide range of communication platforms (i.e. email, Facebook, phone, Instagram, livechat)
- Access and work in multiple systems and databases simultaneously
- Provide timely and professional responses to customers
- Provide solutions to all enquiries in accordance with our brand promise, company values, and site policies
- Process customer returns
- Create a high energy and compelling brand experience
- Have a natural ability & confidence to style all customers
- Be a Beginning Boutique Brand Ambassador
- Go above & beyond for your team and customers
- Provide support to the Operations Manager, Customer Care Manager and Customer Care team where required
- Actively participate in company meetings and provide feedback on team efficiencies where applicable
- Flexibility in availability & able to work extended trade, weekends & Key Dates including Black Friday weekend, Boxing Day, & New Year's Eve.
Requirements:
To be successful in this role you will need to have the following;
- Have at least 2 years minimum experience in a similar back-end customer service role
- Have a touch typing speed of at least 75 words per minute and 90% accuracy
- Display confident and professional phone and communications manner
- Have previous experience with working in multiple systems and databases, including Mac systems and software
- Have previous retail and customer service experience in a fast-paced environment.
- Have a general understanding of our brand
- Be able to meet and exceed tight deadlines
- Be a fast learner and be able to apply your skills and knowledge quickly
- Demonstrate ability to problem solve
- Availability to work on a Monday to Sunday roster.
- Take initiative and authority of your role to give our customers a positive experience
Benefits:
- Flexible working arrangements available
- Excellent employee discounts on clothing
- Work a team that loves what they do
- Work with like-minded people who are passionate and experienced in their fields
- Training and development focus for staff
- A culture that supports on your health and wellbeing
- We donate 1% of proceeds to our charity partners through our BB Better initiative
- We have a sustainability and ethical targets
- We work with charities year-round
- Excellent workplace culture:
- We care about you:
- We care about the future:
If this sounds like you, we would love for you to send your resume and cover letter through to careers@beginningboutique.com.au Only successful applicants will be contacted.
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Throwback to the year 2008, way back when online shopping wasn’t even a thing (can you believe that?!) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea to do just that! 15 years later, Beginning Boutique is the go-to online destination for all your weekend event needs! That’s right - if you’ve got a ticket to it, we’ve got an outfit for it!
Based in Brisbane, Australia, we’re looking for excellent people to join our expanding team. We love people who love what they do, push boundaries and strive for personal excellence. If this sounds appealing, then hey, hello, we’d totally love to meet you.Overview:
We are excited to announce a new opportunity within our team for a Retail Assistant at Beginning Boutique. As a key member of our retail team, you will be responsible for a range of tasks that contribute to delivering exceptional customer experiences, driving sales, and upholding our brand's visual and values standards. If you have a passion for fashion, a creative flair, and an ability to connect with both customers and influencers, this role is tailored for you.Responsibilities:
- Manage stock for incoming deliveries and returns, ensuring accurate inventory records and a well-organized stockroom.
- Assist with the dispatch of customer orders for online sales, ensuring brand promises are met daily.
- Assist with the processing of customer returns for in-store and online orders, ensuring brand promises are met daily.
- Engage and communicate with customers via our customer care platforms to support the 24/7 online operating hours
- Engage with customers on the retail floor, providing exceptional service and expert product knowledge to drive sales and create a positive shopping experience.
- Foster a collaborative and welcoming work environment that aligns with Beginning Boutique's values, promoting positivity and teamwork.
- Create compelling content through face-to-camera videos, styling showcases, and curating content in a timely manner from influencer and customer sessions for the social team.
- Educate customers on our core values such as sustainability, innovation, and inclusion, embodying the brand's ethos.
- Assist with maintaining an elevated level of visual merchandising that draws customers into the store and reflects our brand identity.
- Utilize your styling expertise to assist customers in creating fashionable and personalized outfits.
- Conduct 1-1 sessions with influencers to build relationships, share brand knowledge, and collaborate on content creation.
- Assist with organizing and hosting after-hours events, captivating customers and influencers with your excellent communication skills and engaging personality.
Requirements:
To be successful in this role you will need to have the following;
- Previous experience in retail sales and customer service is preferred.
- Strong interpersonal skills with the ability to connect and build relationships with customers and influencers.
- Creative eye for styling and visual merchandising.
- Familiarity with influencer culture, social media platforms, and content creation.
- Exceptional communication and presentation skills, especially for hosting events and content creation.
- Leadership qualities and the ability to motivate and inspire a team.
- Passion for fashion, sustainability, and staying up-to-date with industry trends.
- Enthusiasm, positivity, and a collaborative mindset
Benefits:
- Company Sponsored Medical, Dental, & Vision Plans
- Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
- 401(k) Program
- 10 Vacation Days, 10 Sick Days and 10 Holidays
- Excellent employee discounts on clothing
- Work a team that loves what they do
- Work with like-minded people who are passionate and experienced in their fields
- Training and development focus for staff
- A culture that supports on your health and wellbeing
- We donate 1% of proceeds to our charity partners through our BB Better initiative
- We have a sustainability and ethical targets
- We work with charities year-round
- Excellent workplace culture:
- We care about you:
- We care about the future:
This is a casual position based in San Diego, California.
You must be available for an initial 2-3 weeks of training between 2pm and 10pm PDT with our Brisbane team.
If this sounds like you, we would love for you to send your resume, cover letter and a 1 to 1.5 minute day in the life video of yourself through to careers@beginningboutique.com.au Only successful applicants will be contacted.